I am very happy to paraphrase and pass on a great blog post regarding bad apples in PR. (Note: the headline is in quotes because I am sharing it directly from PR Squared.
He laments the few, but way too many, PR bad apples as much as reputable and respectable lawyers disdain the ambulance-chasing, bottom-feeders that led Shakespeare to write, “The first thing we do, let’s kill all the lawyers.”
The author also has interesting things to say about ROI and its misapplication to our industry.
My perspective here: It’s not that we want to be unaccountable or that meeting business objectives is not central to what we do. It’s more that it is difficult, if not impossible or appropriate, to attempt to place a monetary, bookable value on retained trust or reputation, the crisis that never disrupts the business, or the lead that expresses initial interest while the actual sale is closed by other trained professionals.
It is easy to place lost value on such things (e.g., the value of Tiger Woods lost endorsement deals or Domino’s Pizza sales drop immediately after the online video event, etc.).
So, please read an enjoy some thoughtful and seasoned perspective. Any insights you have to add here or with PR-Squared are appreciated.
Post by Nick Vehr – 1.12.10